Aug 19, 2017 · 2018 Outback Head Unit Died after 35 miles Bought a brand new Outback limited yesterday and the head unit completely died on the second trip at mile 35. Especially since they put a charger on it to protect against an inadvertent reset from a dead battery. However, when I returned to my car, the head unit woke up and was working. The head unit failed last month. Oct 13, 2018 · I just got my 2018 3. My Head unit is having the Delamination issue where it goes crazy and acts like it is possessed and I am currently trying to get Subaru to cover it. Pretty disappointing for Nov 7, 2021 · Find many great new & used options and get the best deals for for 09-14 Subaru Outback Legacy 9. Jan 9, 2020 · Crutchfield says there are no aftermarket head units that will fit a 2014 Outback--they explained that the Harmon-Kardon amps, preamps and speakers will work with ONLY an OEM Harmon-Kardon Outback head unit. 6R Limited with factory Harman Kardon. 25 million and could benefit 785,000 Subaru owners and… Nov 18, 2023 · I am about to place an order for a 2024 Outback, and I have a question that might be a dumb one, but I thought I would ask it anyway. 5i with HK. They are a great company, prewired wiring harness, face plate and unit. I guess its the combination of auto start/stop being buried 3 screens deep, along with degrade back up camera quality, along with portrait orientation actually being smaller when using Apple CP versus the 8" display in my 2018, and Subaru deciding to hide Album art while driving, and not recognizing USB sticks for Feb 25, 2019 · OK. It took weeks to gather all of this. I pulled both, and the head unit still continued to operate!. 6R OB purchased April 18 (Built 26/2/2018). I took it to the dealer who ordered a replacement (30 day wait). Jun 16, 2023 · 2019 owners are reporting the same problem though. The second time, they wanted to install another unit for $100. I went home and called Crutchfield. In the wording of the settlement, it was specific to certain problems with the function of the units, not everything inclusive - however - some dealerships might be able to get a 2018 with a failing screen submitted under “qualifying repairs” for that extended warranty. Does anyone know how much it is to replace the head unit of a 2018 outback? Feb 20, 2020 · WTZ-85R - Harman Kardon Head Unit FMVSS 111Noncompliance Recall: "Subaru of America, Inc. Up until the point that the entire unit died, Apple CarPlay always worked when I plugged my phone in. Feb 11, 2017 · So I just bought a new subaru outback and I went to the technology seminar that they host at the dealership for new car buyers and I specifically asked the guy if there was going to be a firmware update for the 2017 outback that included android auto/CarPlay and he said in about 6 to 8 weeks they should be dropping the update and that you would have to come into the dealership and it would Apr 15, 2023 · Subaru owners assert 2019-2023 models are equipped with defective Starlink systems. White but blank screen appeared first, then it went black. I didn't have time to see try settings, apps, etc. 0. wife's 14 forester has had the AC compressor replaced, evaporator replaced, wheel bearings and it is at 77k. First downloaded the Map Downloader (just in case previous version may have been updated) Downloaded the new map update (Took almost 2hrs) Transferred the data to a USB stick (another 45 min) Feb 1, 2022 · Welcome to the new gen Subaru infotainment. It’s a different hardware revision of that headunit, but the screen supplier is likely the same between the versions. Has anyone else had this type of problem? Has Subaru done anything to help? Mar 8, 2024 · I am looking for any advice from someone who has successfully replaced their Head Unit in a 2018 Subaru Outback with a Third-Party Device. I sent them a message and they said they do plan on releasing 2018, but “not soon” - their words exactly. I emailed SoA mentioning how much I loved my Outback and all the great qualities, and how the frustration of making and receiving calls, listening to music and using maps was more than frustrating on a vehicle Jul 5, 2022 · There is an infotainment reset method via the menus within the head unit and it basically erases all stored information as if starting from scratch - will forget your phone, stations, etc. I got a new phone, the issue is still persisting. Recently received notice of our final free map update. No response to soft or hard buttons or dials. This is the second H-K head unit to have problems in the car. The head unit just sends a pair of line level outputs, along with CANBUS instructions on what to do for the volume, levels, fader, etc. Aug 28, 2017 · Subaru USA couldn't help out to resolve the issue. I had forgotten just what Subaru expected of us owners. After a short drive, I noticed my phone is not connecting to the head unit and charging via USB. 2. That did not resolve the issue. 7. It's OK now but seems slower than the original unit. For instance, while listening early today to an audio book (through my iPhone and USB cable), I suddenly found that the car had elected to call someone on my favorites list, and the recipient didn't appreciate being wakened. 19 to Rel 18. 5) radio/navi screen has become more and more flaky, for want of a better term. Aug 22, 2019 · are the radios at the latest firmware for the 2018? There was a recall to get it up to date for the firmware version Rel_UO. I went to a local dealer but they couldn't fix it, they have to order a new unit from Subaru(10 days waiting). 6R Touring, Dark Blue Pearl past: 2007 Subaru Legacy 2. Feb 26, 2023 · Infotainment System / Head Unit major issues My 2019 Subaru Outback started doing this after 4 years of ownership. Most vehicles will have some recalls over their lifetime. I'm currently in a holding pattern, I believe the dealership has to wait for Subaru to confirm the replacement. Subaru of America, Inc. 20. Over the years, Subaru Outback advanced with modern technological features but the car stayed true to the Subaru brand qualities. 6-L 6 Cyl) Sep 20, 2017 · About the only thing that the head unit in the 2018 does right is CarPlay. I gently used a screwdriver, working the sides of the panel until there was enough for me to pull with my fingers. Nov 20, 2022 · Understandable, it's a problem for me as of just recently and like you said frustrating at best. I'm going to get straight to the issue. Yes, 2018 HU size and design was changed, so you should buy also 2018 climate panel to fit all on 2016 Outback (I've already bought it on eBay). Subaru owners know what they like and Subaru's designers know that, so the Gen 5 car is a new and improved take on the Gen 4, not a crunchier version of a Chevy Tahoe or something. 5 million in attorney fees and litigation expenses. I going to complain to Subaru Japan. 18. 22. 0 amps, and then cycle back down to the previous 25ma Jul 27, 2018 · head unit black screen Baught new Legacy 2018 limited 50th year edition. In researching this brand/model, I've learned that Subaru has had some major issues in the past, from blown head gaskets, to catastrophic CVT failure, to excessive oil consumption and/or leaks, to cracked windshields, to parasitic battery drain, etc. 2011 WRX 5 Door, 2013 Forester, 2018 Aug 28, 2018 · When I make a call with the iPhone connected via the USB to the head unit, the small screen appears on my dashboard telling me who I am talking to. Just an F. Took pictures of both with phone as proof should it right itself. Jan 8, 2021 · 2018 Outback Gen 3. 5i with Subaru OE splash guards, body side molding, moon roof & side window deflectors, remote starter, 19mm rear sway bar, cigarette lighter & ashtray, seat back protector & rear hitch. Aug 31, 2022 · I have a 2018 outback. I harangued SoA, and the specialist assigned to my case (eventually) said that SoA would arrange for a no-cost replacement. Turned the car off and on again, but it was still frozen. 4" Android 6. Average failure mileage is 34,750 miles. Aug 9, 2018 · My 2018 Outback Touring had head unit replaced under warranty June 28 with 8200 miles. When I went in for service, I was told there was a window to replace the head unit but I missed it by a couple of months. So i figured id make a post about it. Today, I called for an update and was told that Tech Line had promised to replace my head unit within the next 30 days. The agreement affects the 2018 Subaru Forester, 2018 Subaru Outback, 2018 Crosstrek, 2018 Legacy, 2017-2018 Impreza, and 2018 BRZ. I'm in the process of replacing the head unit with aftermarket Sony head unit, actually it's more of an upgrade to the HK speakers and system. Mar 13, 2024 · Most common Subaru Outback problems. 0 Audio And Navigation - Equipped Head Unit Warranty Extension - 2017-2018 Subaru Nov 14, 2023 · Similar to the Outback, the Subaru Legacy from 2019-2023 also experiences infotainment system problems. 7inch Android 10. It sounds like Subaru has no idea what it is doing regarding the reliability of this system. I want to replace the head unit with an aftermarket brand (e. The fifth-generation Subaru Outback is an evolution, not a revolution, which is exactly what Subaru intended it to be. 1 Car Multimedia GPS Navigation DVD Radio Audio for Subaru Outback Legacy 2017 2018 Subaru Outback 2015+ Android Car Stereo Navigation In-Dash Head Unit The smarty company seems more reputable to me, however I find it odd that I can not find a single rating on any of the products on either site. Apr 26, 2022 · I replaced my head unit with an aftermarket Kenwood head unit a few years ago. Aug 30, 2019 · What are the problems with the Head Unit that you are experiencing? My 19 non-NAV works well with AA, but sometimes doesn't connect. I was told that since getting a new head unit is not fixing it, then it must be my phone. The new problem now is the GPS doesn't show traffic information. I won't dispute the fact no vehicle is perfect. That 2018 extended warranty thing -- does that not apply if it's a '19? Nov 24, 2023 · In other threads I have read, that Subaru has problems with their head units!! I agree! We had a similar issue, on the second day of driving 4 days cross country, in our 1 month old, 2023 Outback. Nov 8, 2017 · I left the car at the dealer for eight days without hearing from them. 6R Touring (March 2018 build) back from the dealer, and had asked them to update the head unit firmware, and navigation maps if possible, since they had the car. Once the vehicle is on, the infotainment system starts to freak out and start selecting/tapping things on the screen by itself. The vehicle is still under the Gold extended warranty, so I think I can have it fixed at the dealer. Apple CarPlay "Head unit frequently fails to recognize iPhone when plugged in" Anonymous, MD (2018 Subaru Outback 3. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. Mar 19, 2019 · Owners reporting problems on their Subaru vehicles now include some 2018-2019 Subaru BRZ, 2018-2019 Subaru Crosstrek, 2017-2019 Subaru Impreza, 2015-2019 Subaru Legacy, and 2015-2019 Subaru Outback. I am not sure if there are any more Outback 2017 owners have similar the GSP inaccuracy issue. Aug 30, 2021 · Short synopsis of the head unit problem history and the firmware update history. Subaru has agreed to pay $1. Aug 29, 2019 · You make a valid point. This information is now available. What a pain. Oct 18, 2017 · Welcome to the forum, John. I have an iPhone and when I want to call someone I know is in my phone book, I use the handsfree system to call. Oct 1, 2017 · They've been battling bugs in the 2017 Impreza head unit since last year (including a recall or two for the backup camera software), and I think (not completely sure) that the 17 Impreza head unit is made by the same company as the 18 Outback. 0% Mar 14, 2024 · Overview of the Subaru Outback. May 4, 2019 · That's a huge price to pay for a problem I did not have when I brought it in. Sep 4, 2017 · 2018 headunit issues thread. Considering Toyota owns part of this company why don't they just use the Toyota software system? It works! Sep 9, 2019 · The Subaru drivers say the faulty Starlink systems are present in the 2018 Subaru Outback, Forester, Legacy, CrossTrek, and BRZ, as well as in the 2017 and 2018 Subaru Imprezas. Oct 9, 2023 · Updated on October 9, 2023. Jan 15, 2018 · The fact they didn't just pull the fuse to reset it makes me wonder if they've been told to NOT reset electronic problems without checking with engineering. On another thread I discussed some head freezing problems I had on my 2018 Touring , and the response I got from SOA saying they would notify me when a software update is available. Ever since the update I have had more problems with my IPhone / Careplay working than on the old release. My screen has started to get what looks like finger prints under the screen and somehow it starts to act like I'm pressing the map button. When new, the price range was $25,895 to $38,690. Either way, it’s my first and last Subaru with all of the problems and trips back to the dealership. Just do a little search on here you'll find tons of threads about problems with the new infotainment system. The Subaru Outback has had numerous recalls. Sep 11, 2017 · I was wondering if this is my own problem or someone also having similar issues. I own a 2018 Impreza Sport. 20 (in december 2018) - there was a campaign with letters to owners to update to that version (Free from a dealer) , but there has been a newer release which is available that might fix some of your issues - Rel_A1_19_17_20 (july 29, 2019). May 28, 2024 · The class-action lawsuit that claimed Subaru’s Starlink infotainment systems are defective has reached a final settlement. The head unit just replaced. 0 to version 18. When I disconnect the phone call via the head unit, *the dashboard display still says that I am talking to this person. They agreed to replace the unit but it could take months as it is on back order. Apr 2, 2019 · Had the Audio head unit software updated on 3. ” Despite knowing about the Starlink issues, Subaru continues to sell and lease 2019-2023 Outback, Legacy, Forester and WRX models without fixing the problem or disclosing it to consumers, the case says. Nov 14, 2023 · 2018 2018 2. Worst 2018 Subaru Outback Problems #1: Windshield Cracks Easily 2018 Outback Average Cost to Fix: $600 Average Mileage: 8,000 mi. Short story, bought my 2019 Outback Limited back in October of 2018, thrilled with the purchase initially after getting rear ended in my 2013 Infiniti G37 sedan, which totaled it out sadly. Vehicle infotainment systems are usually pretty bulletproof, but problems can still happen. Subaru is known for their AWD. Apparently, the voice says they can't find that name. 1 Car Stereo Radio GPS 2 32g at the best online prices at eBay! Oct 2, 2023 · The eyesight. Feb 9, 2020 · My 2013 head unit (and the climate control - basically the entire center console) used to shut off and back on- sometimes stay off for minutes then come back on, sometimes not come back on till full car power cycle. No new map update, the 11/30/18 one is still the most current, but the program itself has a new update. Right before leaving on a 2000 mile road trip of course. Wish subispeed stocked a head Feb 15, 2024 · Also the other day I got in the car after a stop in the store and the XM radio was distorted. * - in other words, the icon/screen stays on. Mar 8, 2024 · The one I see talked about the most is a drain & refill of the CVT. Couldn't revive it by turning car off and on. Learn More #2: Dead Battery 2018 Outback Average Cost to Fix: $100 Jul 24, 2015 · I really can't see replacing it, because the head unit is connected to the car systems, and is used to change settings of said systems. 6R Limited 3. Oct 2, 2022 · I have a 2019 Outback Limited with 33,300 miles and I have the same problem with my head unit. If you browse around you'll find you're not alone. To express disappointment with your car or dealership experience, call Subaru Of America (SOA) Oct 17, 2023 · A simpler method (if you are OK with Starlink being disconnected while car is off, which should be true if you don't subscribe) is to use a pair of fuse power taps (available on Amazon for <$10) to power that module through an ignition-switched fuse (I'd recommend using an ACC-powered fuse as you may want to continue a Bluetooth phone conversation after you turn off the ignition). Jan 11, 2020 · I am very disappointed in our 2020 Subaru Outback Touring XT. My Questions: 1. Of course, access to proprietary F10 source code remains private. 6R Identical problem with my 3. Feb 29, 2024 · The little light behind the volume knob of the head unit in my 2018 Premium with Navigation appears to have burned out. Dec 12, 2022 · This evening driving the car I noticed that the behavior happens on the map, too. attempted a HU replacement over the weekend - total failure. Dec 3, 2018 · The dealer replaced the entire radio system up to the head. 6L purchased in January). This ridiculous! I’m on month three with no radio, gps or anything that has to do with the head unit. The radio turns on, the screen turns on, Android auto takes over the screen, but there is no response from the touch screen or any of the other haptic controls, only the volume and tuning knows work. From what I see on here the whole head unit and radio is sort of a work in progress. I do NOT use them for music. April 15, 2023 — Subaru infotainment system problems have caused a class action lawsuit that alleges the Aug 26, 2021 · There was an extended warranty for the 2018 models as a result of a class action settlement. They did have to stick a separate mic near the steering wheel for the voice commands Oct 2, 2017 · A month ago (1st week in August 2018), my entire navigation/radio head unit went dark and died (2018 Outback 3. The problems in Legacy’s infotainment system can make it a struggle for you to use the desired audio, navigation, and smartphone connectivity features with convenience. Apr 19, 2022 · I have a 2019 Outback. Jul 4, 2020 · Subaru owners allege Starlink infotainment systems have defective main head units. Aug 25, 2022 · Guess I'd be inclined to put more pressure on the seller, but you have a couple other options besides the dealer for replacement/repair. Jun 23, 2020 · My phones are both Android based - A Samsung Galaxy and an LG G8 ThinQ. 5i SE, Blue Sep 21, 2021 · For the panel itself, I didn’t have a trim tool, which would have probably helped. The radio for some reason or another keeps disconnecting from my car. A concern with the audio unit not powering up properly will also result in the rear view camera not displaying as needed while backing up the vehicle. Average failure mileage is 17,250 miles. Dec 17, 2023 · Hi, I apologize if this question has been answered. The Legacy’s Starlink head units may freeze and become unresponsive. Granted. Holding down the power/volume button to force a power cycle does bring it back to responsiveness, but it lasts for only a few minutes. Mar 8, 2021 · Recalls on the 2018 Subaru Outback. Jul 20, 2023 · I have 2016 Subaru Outback 3. The dealer was no help, but acknowledged there is a problem and mentioned it's hard to get replacement head units. It has an extended warranty for any of those issues as a result of the older lawsuits. The worst complaints are electrical, windows / windshield, and accessories - interior problems. July 4, 2020 — A Subaru Starlink lawsuit has been Outback; 2018 Subaru Forester; from numerous problems May 31, 2018 · 2018 Outback 3. It's a chance to see if a prob. Before this issue, I was already of the opinion that this Subaru head unit was the worst I've ever personally used. Dec 1, 2022 · Is the 2018 Subaru Outback a Good Value? Yes, the 2018 Subaru Outback is a good value since it’s an affordable SUV to own long term. They decided to replace the head unit. Blue book fair market prices range from $19,900 to $26,000, making it more than a Hyundai Santa Fe or Ford Edge. Mine intermittently turns off while I'm driving--sometimes self-reboots only to go dead again. Jump to Latest Follow Have you had Head Unit Issues with your 2018 No Votes: 34 Aug 7, 2017 · I have been having problem with the head unit, specifically the Navigation system. Jul 27, 2020 · I have attempted the software update too, but it failed in the end and now the head unit is turned off and won't turn back on. 6R Limited less than two weeks ago and so far so good except for one of the biggest reasons why I went for 2018 over the 2017 model. The MY 2018 head units are totally different, from a different manufacturer (Harman). While it’s not a rally car like a sporty version of the Impreza, it’s still a car you can drive even off-road and enjoy the benefits of raised clearance and robust chassis. Incredibly poor quality. Apr 12, 2023 · Source code for the open-source software incorporated in the F10 head units even used to be publicly available for download; I have a copy. When that occured, none of my steering wheel or head unit buttons worked. They fixed my Subaru Outback at the end of 2023 after I had gone through three batteries. 6R Limited Head Unit - Failed the Fixed So - my head unit went out for about 5 days then came back to life for a couple of times during short rides. On at least 2 occasions on different drives, the head unit completely froze up. 6R went out and needs to be replaced. I called Subaru of America and working with them to see if they can cover most of it. I called BS and reminded them of the same issue with the 2018. The 2018 Subaru Outback has 7 problems reported for starlink radio failure. 5. When I asked, "why bother? It's going to have the same problems", I was told that the replacement units are freshly upgraded and all the bugs will be gone. If you moved the flip door just so I had a similar issue (intermittent loss of steering wheel head unit controls). The former has a 15A fuse labeled "AUDIO/NAVI" and the latter has a 25A fuse labeled "AUDIO". My question is will the dealer actually replace the light bulb, or will they replace the entire head unit? Jul 26, 2021 · Don't know if anyone needs these or not anymore, but I've been working on a new head unit for my 2015 outback and picked these up along the way. But, Subaru seemed to not read the Forums as it took them almost three years to fix this problem. Between blasting the radio when you turn off the cat, forgetting CDs, and forcing reindexing of USB media *every* time, pretty much nothing else worse satisfactorily. 👨🔧 I am not affiliated with Subaru. Feb 16, 2018 · Just picked up a used OB a couple days ago (2015, Limited) and had them update the head unit firmware to what I assumed would be NU9017. Within 4 days the FM presets disappeared. Jul 19, 2018 · 2018 3. Apr 5, 2019 · First time Subaru customer here. Apple Carplay. bruce and DanielAcosta Jan 11, 2019 · Head Unit Outback 2018 3. Yet the name is listed in my contacts, apart from handsfree. Hi, I have a 2018 3. I wouldn’t worry about the heady it in a 2018. 6r and the head unit abruptly stopped responding to any touch input. Dec 5, 2017 · 2018 Starlink 8" Head Unit bug fixes Interesting to learn about this. Nov 5, 2017 · 10. Although i have not had it shut off on its own, or need a reboot. Thinking about going aftermarket but according to the idatalink maestro page it’s not available for 2018 yet. Apr 22, 2019 · Similar symptoms, different Technical Service Bulletin: TSB 15-235-18 APPLICABILITY: 2018-2019MY Legacy and Outback 2018-2019MY Crosstrek 2017 and 2019MY Impreza Oct 15, 2023 · Since you are 2018 (post-facelift), you can use the 2018-2020 (but not 2021+) Premium head units and they will hook right up without any additional changes. Talked to a rep and decided on a Kenwood unit. Both units have the same connectors, but 2018 doesnt start "out of the box" after the connection. Carlsen Subaru in Redwood City CA has NO ETA for replacement NO ETA!!! This is total BS! And based on the numerous reports here - how is this not public? This is a Safety Issue - beyond the inconvenience. I did not get the extended warranty and my head unit is having issues. Jan 5, 2023 · I think I have found the cause of the current drain that was killing my battery in my 2017 Outback. I didn't do the install myself but folks at Best Buy did manage to retain the original backup cam and steering wheel controls. (Subaru) is recalling 2018 model year Legacy, Outback, and BRZ vehiclesequipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111 – “Rear Aug 25, 2022 · Call up your dealership and remind them of the warranty extension. When the technician finished he said the latest was actually NU9020, I double checked the unit and sure enough it said NU9020. WTZ85 - Subaru of America, Inc. Mar 29, 2023 · The Harman Kardon unit in our 2019 Outback is working fine, but I’m trying to determine if this is a world wide issue for the units fitted to the 2018/19 Outbacks & Legacys or if it is only some North American vehicles with this problem. Dec 5, 2020 · I had the same problem with my 2017 twice. Presumably something like this is going into the Ascent, so it would be worth their while to get it fixed. They then thought that it was the starlink box that sits behind the radio unit. So, I don't think this is over yet. Replaced the legendary 2018 head unit. 5i SE, Blue Oct 5, 2018 · 2018 White Outback Touring 2. So yeah I have to pay but in the long run it's a upgrade and Subaru hold there resale value pretty good. It was a 17 Premium without the Harman Kardon system. Hope it is of use to others. I'm now using a magnetic USB data and charging cable that I can disconnect and reconnect with ease, and that always works. Dealer- replaced whole unit- said known software problem- no charge 2018 Subaru Dec 4, 2018 · Just had a brand new head unit put in my 2018 - it is the 2019 edition head unit. And here's to hoping they fix it for the 2023 refresh. Jun 16, 2018 · Reviving this somewhat zombie thread. Jul 9, 2019 · Poll - 2018 Head Unit Problems. They have replaced it one time and I continued to have issues and every time I complained and even showed up with videos of the issues (no volume, channels won't change, etc) they claimed they couldn't do anything unless I could reproduce it for them. I have had the head unit replaced 2x and the issue is persisting. Reactions: DoctorB , virginia. In my install things were a bit bunched up in the center console around the OE USB ports and the little flip door. A New Jersey Judge signed the order this week that is valued at $6. If the back up camera does not display when backing the vehicle, an accident may result. Not Jan 3, 2024 · On a road trip this past week, the head unit on our 2018 Subaru Outback finally went bad as described by folks in this thread. May 5, 2018 · this car has had the transmission replaced at 55 or 60k, and the driver's seat is delaminating (the fake leather on the sides of the seat have peeled off of the white fabric backing). The head unit would also randomly crash. Initially I will keep the factory speakers. This past weekend I was on a road-trip and ended up spending 30 minutes on the side of the road trying to get my the Outback to recognize my iphone / carplay. I do not have a warranty on my car so really not wanting to head to the dealer. Oct 19, 2018 · I don't think the problem with the frozen "Starlink" screen is Outback specific. the head unit failed at 29k. 5 limited amplifier harman kardon head unit Jump to Latest 4K views 4 replies 3 participants last post by sooob Nov 14, 2023 Jun 28, 2018 · Virtually all problems with MY 2015-2017 Fujitsu Ten head units were resolved by a firmware update issued in late 2016. It had been bubbling for a while with the bubbles spreading down from the top of the screen over about the last year or so. Nov 22, 2021 · To express disappointment with your car or dealership experience, call Subaru Of America (SOA) 1-800-782-2783. There is a private CAN from the head unit to the amplifier, all the signal processing, and volume, is done at the amplifier. Mar 5, 2019 · Maybe 2018 was the year of cost cutting at Subaru or the year they started to lay off their quality control staff. Y. cell phone mount points, seeing as if the head unit is in dire need for Jun 26, 2023 · I have a 2018 outback and the head unit doesn’t work. It cleared it self up after a stop for about 30 minutes. Feb 6, 2024 · Hi, so I've been having problems with my head unit since I drove it off the lot (it's a 2021). A slight downward movement as you pull the panel forward helps out, as there are aligning tabs between the head unit and this panel. Done fighting with them so I contacted my independent Subaru mechanic who recommended I have a more reliable (non-OEM) head unit installed. Even my 2018's speakers would randomly go out and come back. I'm a bit old-school - I use my Apple iPods for music - mostly an iPod Nano (Gen IV I think) with 8GB and linking through the USB in the console. I went to the dealership and they checked the head unit, and cannot update the software. Seems like there is a re-program that is the remedy, but still not 100%. Oct 29, 2018 · As example - use Google to find 3rd party "RedPower" head unit for new Outback, it comes with some adapter for Harman AMP. Nov 8, 2018 · Has Your 2018-19 Outback Head Unit Failed? If so, how did Subaru respond to your problem? Votes: 5 50. Yesterday, while driving home the head unit screen switched from "Home" to the "Starlink" screen. Kenwood, Pioneer, Alpine still shopping) to get wireless CarPlay. May 21, 2021 · Hi, I'm new here. That's not much solace, but if the problem is widespread enough, which this appears to be in spades(!), at least there's a chance it will be addressed. Nov 3, 2022 · To express disappointment with your car or dealership experience, call Subaru Of America (SOA) 1-800-782-2783. If they give you a hard time, show them the reference: Harman Gen. From my perspective, they caused the broken head unit by trying to update the software. Dec 28, 2022 · If so, the volume is controlled through the amplifier. (Subaru) is recalling 2018 model year Legacy, Outback, and BRZ vehicles equipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with Federal Motor Vehicle Safety Standard Type: Recall | Service Campaign: WTZ85 | NHTSA Campaign: 18V-000000 Open Recall Date: January 02, 2019 Description 18 LEG/OUT/BRZ V3 Head Apr 6, 2023 · “Many consumers have paid hundreds or thousands of dollars at their own expense to replace the Starlink system’s head unit. Our head unit dies on average at least once every 5 drives taking eyesight with it and no cruise control and since the pandemic we only drive it every other week. We need to make Subaru to take the responsibilities to fix its product. I couldn't find one localized place to go to. The dealer and SOA are refusing to replace under the 5-year extended warranty. Sep 16, 2017 · 2018 Outback 3. 3. Sorry to hear your problem. I didnt investigate all details. While the dealer was waiting for that part, the IT department from Subaru of America called and said they had fixed it and that it was an issue on their side. 43. Apr 18, 2023 · Previously in 2020, Subaru of America settled a lawsuit concerning its Starlink multimedia system involving the 2018 Subaru Forester, 2018 Subaru Outback, 2018 Crosstrek, 2018 Legacy, 2017-2018 Jan 7, 2019 · This was found in the MySubaru app, looks as though we finally are getting a recall on the 2018 head units. Supposedly we have every software update available. Feb 24, 2020 · WTZ-85 – Harman Kardon Head Unit FMVSS 111 Noncompliance Recall – 2018 Subaru Legacy, Outback, & BRZ | Subaru December 31, 2018 NHTSA CAMPAIGN NUMBER: 18V935000 Camera Image may not Display/FMVSS 111 Failure to display the rearview image while backing up increases the risk of crash. MY initial reactions were fantastic, the test drive was great, minus the head unit randomly dieing on us (S Dec 4, 2023 · I have this head unit installed in a '16 Outback 2. DESCRIPTION OF THE ISSUE AND SAFETY RISK: Due to a software issue, the head unit memory retrieval and assembly time may exceed the designed time to begin the boot-up cycle. Nov 11, 2018 · My guess is some people feel blind without the rear view camera. They said that they normally do not update the firmware unless the unit is experiencing issues, but went ahead and updated it to version U0. If the unit is replaced and all is solved great! Nov 23, 2021 · This Video demonstrates how to remove the stock headunit stereo in a 2018 Subaru Outback. I don't know about the Harman head units in MY 2018-2019 Outbacks. The first time they installed a new unit. I have 2016 Premium Outback with Fujitsu Ten 86271AL69A (Navi, no Harman amp) Head unit, and new 2018 Harman 86471AL66A (Navi, Harman amp) Head unit. I have. Apr 19, 2021 · Therefore, I have the Subaru back at the dealership, and I am requesting that they replace the head unit since the software updates haven't been doing jack s***. I bought a 2018 Subaru Outback 3. This process is the same for the 2018-2019 Subaru Outback or Legacy Sep 7, 2022 · My 2018 Outback has the dreaded "ghost touch" issue that renders the Harman Kardon head unit inoperable. Aug 7, 2017 · Does anybody still interested for this upgrade? I have both HUs now and want to replace old with new. I. I took it in at ~27,000 miles, before the warranty ran out, and reported, again, the problems with my infotainment system, split leather driver seat, back and bottom (butt), misaligned driver door scraping paint and primer off to bare metal. I'm thinking of pulling the plug and going with an aftermarket head unit/amp. If you remove it, you'd lose back up camera, Eco Monitor, Service Reminders, and other things I'm too tired to think of Nov 20, 2018 · I don’t see a poll, but the Head Unit of our 2018 Subaru Outback Touring 3. g. I am thinking about Class lawsuit if a lot of owners have the similar problem. The wife and I own a 2018 Limited 2. com. There are typically numerous used head units available on eBay, usually in the $100-300 range, you'd just need to confirm you're getting the correct part (be careful because folks seem to list 15-17 units together but I'm not sure they're actually compatible). Though this vehicle has experienced only a few recalls since it was launched in 2018, it is important for those considering the purchase of this car to ensure they look into each one of these recalls. Jun 3, 2019 · I went to the dealership and initially they told me I would have to pay for new head unit. The CVT - pump housing - I think it is, has a propensity to leak on some, so, prior to warranty expiration is a good time to find it and have it fixed. Again no charge. Does anyone have advice to resolve this issue? Apr 26, 2024 · Lately, I've been having problems with my head unit. Test drove an new '18 Limited w/ Eyesight & Nav a couple of times. 5i with the HK infotainment system. The 2018 Subaru Outback has 1013 problems & defects reported by Outback owners. This will be our first and last Subaru. Very frustrating. shows up. What are the audio outputs from the factory head unit? Dec 29, 2018 · The lawsuit also says new TSBs are supposed to be sent in July 2019 to correct the problem because the past updates have failed to work on the 2018 Subaru Outback, 2018 Crosstrek, 2017-2018 Dec 14, 2017 · I have the same problem on my 2018 Outback Premium with GPS. 2019 outback with 60k miles. Nov 3, 2022 · Over the past several weeks my 2018 Outback (premium 2. Have not had any problems since then!! Sep 12, 2020 · Hello, I am having Bluetooth issues with my 2019 outback. I performed a draw test at the battery negative terminal, with the following results: The current draw would drop to approximately 25ma after just 3-5 minutes, but if I watched it for a short while the amp draw would bounce up to as high as 3. Sep 2, 2019 · The forums were telling us how to rewire the Fuse panel and shut down the StarLink when the car was not running. May 25, 2012 · Subaru Map Downloader program has an update today from version 18. I wish I had read these posts before I bought this car. 0 Harman Head Unit Welcome to the Subaru Outback Owners Forum, we have tons of information about your Subaru Outback, from a Subaru Outback Oct 4, 2021 · problem with 2018 head unit. Sep 17, 2017 · Being cautious of what disconnecting the battery might do to other things, I hunted down the fuses for the head unit in both the driver's side interior fuse box, and in the engine compartment. Unfortunately for Subaru, those problems are extremely common, and there was even a class-action lawsuit filed regarding the touch screen freezing, plus numerous recalls that we will get into later. Jul 8, 2019 · Figured this might help someone if they have any of the problems listed in the TRBs in the above post - there are different issues that might show up, and 2 TSBs that say the amplifiers might need to be replaced: 1 Loss of audio output after turning the head unit off and back on again in a short amount of time Jun 11, 2018 · These two recent issues are on top of the many other head unit problems mentioned here -- the never-ending switch from a preset station to "initializing," system stops playing any sound in the middle of a trip and only restarts after the car has been off for some time, CarPlay not connecting half the time, crazy volume changes when May 25, 2020 · How to reset subaru headunit for fault like, freezing, no Bluetooth connection, no audio, or lag Frozen Head Unit FIXED AND RESOLVED without turning the car off, disconnecting the battery, pulling a fuse, or taking in to the delership!! (2018-2019 Outbac Nov 27, 2022 · To express disappointment with your car or dealership experience, call Subaru Of America (SOA) 1-800-782-2783. Paul Y. May 11, 2023 · Our 2018 Outback with the 8" touchscreen has started being non-responsive after the car has been on for a few minutes. If and or when i shut it off, it never gives the right side of the top pic in the speed unit part, saying disabled/off, just the left side orange light notifying of disabled. Sep 19, 2023 · My local dealership actually admitted to having seen this in multiple 2019-models lately, but nonetheless wanted ~$1200 to replace the head unit. Kinda like now we're starting to get folks saying their factory HID or halogen projectors, both of which were pretty revolutionary when they were introduced, aren't bright enough to safely drive at night (because my other car has LED headlights and those make me feel safe). They did not warn me this could fail, and I was unaware that these head units are notoriously bad. The new software was downloaded and during installation, the system rebooted, but right after that I got a message saying that "the update failed and the unit will now turn off". 2018 Outback 2018 BRZ Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet. When my head unit got the ghost touches, SoA ended up covering half the cost at my local dealer for a brand new head unit and install. The H-K head unit has started developing spots in the touch screen And the unit is now randomly changing stations or calling people from my contact list if the phone is plugged in. Time to rewind and use those mirrors. Quick overview: I ordered Pioneer AVH-W4400NEX from Crutchfield along with the metra faceplate, idatalink maestro, Crutchfield's custom made harness, toy The 2018 Subaru Outback has 4 problems reported for head unit display faulty. I’m having the factory head unit black screen of death and waiting for a replacement. bmbqwa nonroa nkjgk tro yrebdda ylxjt jcpjq rrysr tquvi xrbn